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FAQ

FAQ

Q: Where is the factory?

A: Our factory is located in Guangzhou- China, Canton Fair city, about 40 mins from the airport by car.


Q: How to get sample from us?

A: We can provide OEM/ODM service, you can use our design or you can provide your design draft or ideas.

Sample fee will be discusssed as per different value of samples.


Q: How long does a sample order take? how about bulk order?

A: Sample order: molding time will be extra calculated. Normally samples can be finished 7-10  days with all details confirmed. For some special material, we might need extra time to search.

Bulk order, Usually takes 30~45 days upon pre-production sample confirmation and deposit arrived.


Q:How to order with us?

A:Send us an inquiry--receive our quotation--negotiate order details-- confirm the sample--sign the contract--pay 30%deposit--mass producton--cargo ready--Balance/Delivery—Your feedback--further cooperation.


Q:What is MOQ?

A: 200 PCS/COLOR/ITEM for pu bag;

100 PCS/COLOR/ITEM for genuine bag;

300 PCS/COLOR/ITEM for wallet/ card holder etc;

300 PCS/COLOR/ITEM for phone case/laptop etc;


Q: Can we order the color we want?

A: If your order quantity meets the MOQ of dyeing the material,yes. For more information,please kindly contact our salesman.


Q: What's our payment term?

A: T/T,Paypal,West Union,Alibaba Trade Assurance order.Normal payment term is 30% deposit and the balance before shipping.


Q: Our guarantee on quality?

A: We are committed 100% customer satisfaction.

Firstly,quality is priority,Our factory always focus on quality controlling from the beginning to the end.


Q: What report we have?

A: Our factory are VERIFIED alibaba gold supplier and audited by SGS company.

As per product certificate, CE/ROHS/REACH can be issued as per your requirements on your account. 


Q: Shipping ways?

A: By express (DHL,UPS,Fedex,TNT, Aramax, SF, Special line etc);

By air;  By Sea;  By train;